Curos

Help center

Updated June 1, 2026

This page collects the most common issues people run into with Ichnus, along with steps to resolve them. If you do not find an answer here, support options are listed at the bottom.

Account and sign-in

I did not receive a verification email

  • Check your spam and promotions folders.
  • Confirm you typed the address correctly.
  • Resend the link from the sign-in screen. It expires after 30 minutes.

I forgot my password

Use “Reset password” on the sign-in screen. You will receive a link valid for 60 minutes. If the reset email does not arrive, follow the same steps as the verification case above.

My account was marked as needing review

Occasionally new accounts are flagged by automated abuse controls, usually for unusual sign-in patterns. Review usually completes within 24 hours. If it takes longer, contact support with the confirmation email you received.

Using Ichnus

The app is slow to respond

  • Check your connection, then retry the message.
  • If you are using Corus with a very long context, requests can take longer. Switch to Mantus for faster responses.
  • Check the status page for any ongoing incidents before troubleshooting further.

The model says it cannot do something

Ichnus models have limits. Very long outputs may be cut off; you can ask the model to continue, or split the request into smaller parts. Some content is not generated at all. See Safety and evaluation for how content restrictions are decided.

My response is factually wrong

Ask the model to verify its statements, or use the honesty feature to mark uncertain claims. For important facts, cross-check against primary sources. Curos evaluates models with OversightQA, but no model is infallible.

Privacy and data

How do I delete a conversation?

Open the conversation, choose Delete from the menu, then confirm. Deleted conversations are removed from your account immediately and from backups within 90 days.

How do I turn off chat history?

In Settings under Privacy, switch chat history to Off. Future conversations are not stored after the session ends.

Do you train on my conversations?

Not by default. Conversations are only used for training if you opt in, and you can withdraw at any time. See the Privacy page for details.

Limits and usage

I hit a fair-use limit on Corus

Fair-use limits are per week and reset every Monday. You can check your usage on the account page. If you need more, wait for the reset or switch to Mantus, which has no fair-use limits for individual use.

I was told my program service request was too large

Program services for heavy API use are priced at cost. Some batch requests exceed capacity and are rejected. Split the batch or contact support for a capacity estimate.

Getting support

  • In-app help: the help menu in the app opens this center and a contact form.
  • Email: support at the address shown in the app’s help menu.
  • Community: ask other users in the Community forum for advice.

Support is staffed by people. Expect a reply within two business days, and longer on weekends and holidays.

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